Topic

AI & Banking.

The intersection of artificial intelligence and financial services — from agentic banking and the five-year rebuild window to customer experience, personalisation and the execution gap between strategy and delivery.

The thinking.

AI & Banking•13 min read

AI Governance for Bank Boards: The 2026 Playbook

By 2026, AI has moved from the innovation lab onto the board's risk register — and most boards are still governing it with instincts built for a previous era. This is a working playbook: the accountabilities to fix, the failure modes to watch, the cadence to adopt, and a board-pack template directors can put to use in their next meeting.

Jim Marous

AI & Technology•8 min read

Signals of Exponentiality

Most people perceive change as a linear shift, happening gradually over long periods of time. But accelerated technology adoption and rapid advances in science are happening so much quicker than humans are typically used to.

Brett King

AI & Banking•8 min read

When AI Agents Control Your Wallet: The $12 Trillion Shift No One's Talking About

MasterCard's CEO recently stated that within a few years, the majority of discretionary consumer spending will shift to AI agents. This isn't a prediction about 2040—this is happening now.

Brett King

AI & Banking•5 min read

Why the Future Customer May No Longer Be Human

Increasingly, humans are stepping back from the mechanics of choice. Instead of navigating products and services directly, they are delegating objectives to software agents. The human sets intent; the agent executes.

Michael Clark

Innovation•6 min read

Banks Spend Millions on Differentiation, But All Look the Same

Every banking leader claims their digital experience is unique. Then you check their apps and marketing—it feels like someone copied and pasted across the whole industry.

Jim Marous

Banking & Strategy•10 min read

Keeping Up with Jim: February 2026

Jim Marous spent February doing what he does best — pulling the industry's most uncomfortable truths into the spotlight and demanding action. From a dangerous execution gap to what Liquid Death can teach banks.

Jim Marous

AI & Banking•6 min read

Why AI Will Replace Your Financial Advisor—And Why That's a Good Thing

Every human advisory role has the potential to be dramatically disrupted by AI. But for most people, that disruption will deliver better financial outcomes than they've ever had access to.

Brett King

AI & Technology•6 min read

From Products to Journeys: The Birth of the Intelligence Layer

Customers rarely want the product itself — they want the outcome behind it. Few people truly want a mortgage; they want a home. As agentic AI begins to coordinate commerce, services and transactions across entire ecosystems, we may be witnessing the emergence of the intelligence layer.

Michael Clark

Who covers this

The advisors on this topic.

Explore other topics

Future of Work & Humans + AI.Data Strategy & Digital Assets.Board & Executive Advisory.Speaking & Executive Briefings.

Bring AI clarity to your banking strategy.

Book a 30-minute scoping call. We confirm the right advisor and format within 48 hours.